Returns And Refunds
Article 1. Return Period
Products can be returned within 30 days of delivery date. Return period calculated from tracking confirmation. In-store purchases calculated from receipt date. Extended holiday return period from November 1 through January 31.
Article 2. Return Conditions
Items must be unused and in original condition. Products must include original packaging with all protective materials intact. All accessories, attachments and documentation must be complete. Serial number must match purchase records. Opened or used products may be subject to inspection.
Article 3. Non-Returnable Items
The following cannot be returned:
- Products with missing or damaged serial numbers
- Items marked as final sale or clearance
- Gift cards and promotional codes
- Refurbished products sold as-is
- Products damaged by customer misuse
- Items purchased from unauthorized retailers
Article 4. Return Methods
Returns accepted via:
- Mail-in with prepaid return label
- Drop-off at Dyson Demo Stores
- Scheduled pickup for large items
- Authorized retail partner locations
- Service center return
Article 5. Return Shipping
Return shipping label provided for all US returns. Customer prints label from MyDyson account or email. Original shipping fees non-refundable unless product defective. Label valid for 30 days from issue date. Package must be properly secured for safe return transport.
Article 6. Refund Processing
Refunds issued within 5-10 business days after return receipt and inspection. Refund to original payment method only. Credit card refunds take 3-7 business days to appear on statement. PayPal refunds processed within 24-48 hours. Store credit issued for returns without valid proof of purchase.
Article 7. Exchange Policy
Exchanges available for same product in different color or condition. Exchange processed as return and new purchase. Price differences charged or refunded accordingly. Exchanges subject to product availability. Contact customer service to arrange exchange.
Article 8. Defective Products
Defective items replaced or repaired at no cost to customer. Report defects within 48 hours of delivery for shipping damage. Contact support within 30 days for functionality issues. Photos and description required for defect assessment. Dyson covers all return shipping for confirmed defects.
Article 9. Wrong Item Received
Dyson corrects shipping errors at no charge to customer. Contact service within 7 days of delivery. Return label provided for incorrect item via email. Correct product shipped via express at no cost. Sincere apology and possible goodwill gesture for inconvenience.
Article 10. Gift Returns
Gifts returned without receipt receive store credit at current selling price. Gift receipt allows exchange or store credit to recipient. Original purchaser receives refund to original payment method with proof of purchase. Gift returns follow same condition requirements as standard returns.
Article 11. Warranty Returns
Products under warranty repaired or replaced at no cost. Warranty claims require proof of purchase and product registration. Defects from normal use fully covered under warranty terms. Damage from misuse or unauthorized repairs not covered. Warranty period clearly stated on documentation and website.
Article 12. Sale and Clearance Items
Sale items returnable within standard 30-day period. Items marked as final sale or clearance non-returnable. Promotional pricing does not affect return eligibility unless noted. Flash sale products follow regular return policy. Outlet purchases may have different terms.
Article 13. Partial Returns
Individual items from multi-product orders can be returned separately. Free shipping threshold recalculated on remaining items in order. Shipping charges apply if remaining order falls below minimum. Bonus gifts or promotional items must be returned with qualifying purchase.
Article 14. Return Authorization
Return authorization number required for all returns. Authorization obtained through MyDyson account or customer service. Returns without proper authorization may experience processing delays. Authorization number valid for 30 days from issue. Include authorization in package for tracking purposes.
Article 15. Refund Deductions
Original outbound shipping fees deducted from refund if applicable. Return shipping paid by customer unless product defective or wrong item sent. Restocking fees not applied to any returns. Full product purchase price refunded for all eligible returns meeting conditions.
Article 16. Damaged in Transit
Transit damage fully covered by Dyson shipping insurance. Report damage immediately upon delivery before signing. Keep all original packaging materials for carrier inspection. Photos required of box exterior, interior and product damage. Replacement shipped immediately after damage verification.
Article 17. Missing Components
Returns missing accessories or attachments may receive partial refund. Missing items valued at replacement cost and deducted. Customer notified before processing incomplete return. Option provided to send missing items or accept reduced refund. Complete returns always preferred for full refund.
Article 18. International Returns
International customers responsible for return shipping costs. Customs fees and duties non-refundable under any circumstances. Returns may take 14-21 days to process from international locations. Local return options limited by country. Contact international support for country-specific guidance.
Article 19. Trade-In Program
Trade-in value applied toward new Dyson purchase. Old machines accepted regardless of brand or condition. Trade-in credit varies based on model and condition. Credit issued as discount on new purchase only. Trade-in devices recycled responsibly by Dyson.
Article 20. Recalled Products
Products subject to safety recall handled separately from standard returns. Dyson contacts registered owners directly about recalls. Full refund or free replacement offered for recalled items. Return shipping prepaid by Dyson for all recall situations. Customer safety is top priority in recall situations.
Article 21. Refurbished Returns
Certified refurbished products have 30-day return period. Refurbished items sold at discount with limited warranty. Return conditions same as new products. Refurbished inventory limited for exchanges. Store credit preferred for refurbished returns.
Article 22. Demo Unit Returns
Demo Store display units sold as-is with limited warranty. Demo units clearly marked and discounted accordingly. Returns accepted within 14 days only. All original packaging may not be available. Final sale terms may apply to heavily discounted demos.
Article 23. Subscription Returns
Subscription box items returnable individually within policy. Subscription service fees non-refundable once processed. Cancel subscription anytime without penalty. Partial refunds not available for subscription periods. Next shipment can be skipped or rescheduled.
Article 24. MyDyson Account
Returns easily initiated through MyDyson online account. Account shows order history and eligible return windows. Print return labels directly from account dashboard. Track return shipment status in real-time. Digital receipt stored for warranty and return purposes.
Article 25. Quality Guarantee
Dyson stands behind quality and performance of all products. Satisfaction guaranteed within 30-day return window. Engineering excellence ensures long-lasting durability. Defects covered under comprehensive warranty program. Customer satisfaction remains primary company commitment.
Article 26. Return Inspection
All returned products inspected upon receipt at facility. Inspection verifies condition matches return reason stated. Customers notified if return doesn't meet policy requirements. Partial refunds offered for incomplete or damaged returns. Photos taken during inspection for record keeping.
Article 27. Restocking Process
Returned items thoroughly inspected and tested before restocking. Products meeting like-new standards returned to inventory. Items with minor cosmetic issues sold as open-box. Defective returns sent to repair facility. Unsalvageable products recycled responsibly.
Article 28. Return Fraud Prevention
Serial numbers tracked to prevent return fraud. Multiple returns may trigger account review. Excessive return activity may result in account restrictions. Fraudulent returns prosecuted to fullest extent of law. Legitimate returns always honored per policy terms.
Article 29. Environmental Responsibility
Returned products recycled when not suitable for resale. Dyson minimizes waste through refurbishment programs. Packaging materials recycled whenever possible. Batteries and electronic components disposed of properly. Sustainability considered in all return processes.
Article 30. Contact for Returns
Return questions to customerservice@dyson.com with order number. Phone support available Monday to Saturday during business hours. Live chat available for immediate return assistance. Response within 24 hours for email inquiries. Self-service return portal in MyDyson account available 24/7.