General Terms And Conditions
Article 1. Definitions
In these general terms and conditions the following definitions apply:
- Dyson: Dyson Limited and its authorized distributors
- Customer: the natural or legal person purchasing products
- Webshop: the online sales platform operated by Dyson
- Product: vacuum cleaners, hair care, air purification systems, ventilation and other Dyson technology
Article 2. Applicability
These terms apply to all purchases made at Dyson. By placing an order the customer accepts these terms in full. Deviations are only valid if confirmed in writing by Dyson.
Article 3. Products and Warranty
All products are authentic Dyson devices with official manufacturer warranty. Each product contains a unique serial number for registration. Dyson guarantees the authenticity and quality of all sold devices. Technical specifications and user manuals provided with each product.
Article 4. Orders
Orders can be placed through the webshop, by phone or at authorized retailers. Dyson confirms each order via email within 24 hours. Availability subject to stock. Dyson reserves the right to refuse or cancel orders.
Article 5. Pricing
All prices are listed in local currency and include applicable taxes. Prices subject to change without prior notice. Promotions and discounts not combinable unless stated otherwise. Limited editions may have different pricing.
Article 6. Payment
Payment methods include credit card, PayPal, bank transfer and other available options. Payment must be completed before shipping commences. Declined payments result in order cancellation. Digital invoices provided via email.
Article 7. Shipping and Delivery
Standard shipping takes 3-7 business days. Express delivery available for additional fee. Free shipping on orders above minimum amount. International shipments subject to longer delivery times. Customer receives tracking information after dispatch.
Article 8. Product Registration
Customers can register products via MyDyson account. Registration activates full warranty period. Registered products receive software updates. Registration requires serial number and proof of purchase. MyDyson provides access to manuals and support.
Article 9. Warranty Terms
Dyson offers 2-year manufacturer warranty on all products. Warranty covers material and manufacturing defects. Normal wear and tear not covered. Warranty void if unauthorized repairs performed. Proof of purchase required for warranty claims.
Article 10. Return Policy
Products can be returned within 30 days of purchase. Items must be unused and in original packaging. All accessories and documentation must be complete. Return shipping costs paid by customer unless product defective. Refund processed within 14 days of return receipt.
Article 11. Parts and Accessories
Original Dyson parts and accessories available through webshop. Filters, brushes and batteries sold separately. Compatibility verified per product model. Warranty on parts according to standard terms. Use of non-original parts may affect warranty.
Article 12. Technical Support
Free technical support available via phone, chat and email. Dyson experts assist with installation and troubleshooting. Manuals and videos available on website. Software updates automatic via WiFi connection. Support available in multiple languages.
Article 13. Repairs
Repairs performed by certified Dyson technicians. Repairs under warranty free of charge. Out-of-warranty repairs at quoted rate. Loan device available during repair period. Average repair time 5-10 business days.
Article 14. Hygiene and Safety
Products comply with applicable safety and health standards. Certification marks on all devices. User manuals contain safety instructions. Filters and accessories require regular cleaning for optimal performance. Devices designed for household use.
Article 15. Sustainability
Dyson strives for sustainable production and materials. Recycling program available for old devices. Energy-efficient motors in all products. Long lifespan reduces waste. Repair preferred over replacement.
Article 16. Intellectual Property
All patents, trademarks and designs are property of Dyson. Dyson technology protected by international patents. Reproduction or counterfeiting strictly prohibited. Product photos and descriptions protected by copyright. Unauthorized use results in legal action.
Article 17. Privacy Policy
Dyson collects and processes personal data in compliance with applicable laws. Data used for order processing, product registration and communication. MyDyson account contains usage data for optimization. Customers can opt out of marketing. Data not shared with third parties without consent.
Article 18. Product Improvements
Dyson reserves the right to improve products. Software updates may add new features. Firmware updates installed automatically. Customers informed about important updates. Updates improve performance and functionality.
Article 19. Demo and Showroom
Dyson Demo Stores offer hands-on product experience. Free demonstrations available by appointment. Experts explain technology and benefits. Showroom locations listed on website. Demo experience non-binding.
Article 20. Professional Use
Products designed for household use. Commercial use requires separate agreement. Business customers can request quote. Volume discounts available for companies. Separate warranty terms for professional use.
Article 21. Complaints
Complaints can be submitted via customerservice@dyson.com. Dyson responds within 48 hours. Complaints handled according to legal timeframes. Mediation available for dispute resolution. Customer satisfaction prioritized.
Article 22. Modifications to Terms
Dyson may update these terms at any time. Changes communicated via website and email. Continued use after modification constitutes acceptance. Effective date indicated with updates.
Article 23. Governing Law
These terms governed by applicable local law. Disputes submitted to competent court. Consumers retain rights under local legislation.
Article 24. Contact
For questions or comments:
- Email: customerservice@dyson.com
- Phone: 1-866-693-9766 (US)
- Website: dyson.com
- Business hours: Monday to Friday 8 AM - 8 PM, Saturday 9 AM - 6 PM